Customer service is best with a smile

Most days it’s easy..

But once n’ a while

What I see and hear..

Makes me wince with pain

For it’s very clear..

Who’s behavior is atrocious

And I want to protect..The recipient ..

Of hot angry words

That  cower  under the attack..

For the lack of power

To take back their life..

When it was given away

To the bully that controls..

And wants to get away

With meanness towards others..

Whom think they have no say…

r gould

Every so often I observe human nature at it’s worst…and my heart responds to what concerns me in life. My words just express what is on my heart..